Capture d’écran 2013-05-14 à 22.28.47

Online shoppers expect to receive assistance within five minutes, otherwise will either head elsewhere or abandon a purchase altogether.

This stat comes from LivePerson’s Connecting with Consumers report, which is based on a survey of more than 5,700 online consumers from the UK, USA, Australia, France, Germany and Italy. The report contains some interesting stats. Here are a few highlights…

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