Powerful software, reliable infrastructure
CONSISTENT offers products that combines the best IT and telecommunication fields melding brought together in an applicative unique environment: Interactive Contact Suite (ICS), available from your websites’ Cloud or in mobility. Present and interconnected with local operators in the main part on European countries, you can access the most successfully completed services of the market, quickly deployable, regardless of your technical installations, while only paying for what you use!
With ICS, offer an excellent service to your customers
Increase your first call treatment rate by 20 %
- Advanced routing technologies and interactive vocal service for a better calls qualification and a faster connection of interlocutors.
- Interface with internal databases to identify customers (reference or contact details)
- Customer Surveys and quality control of automatised calls to best handle any call
With ICS, benefit from additional capacities and reduce costs
Reduce your operational treatment expenses by 50 %
- ICS, is the guarantee of no initial investment needed for material and licenses
- Similarly, you do not bear any maintenance or technical support costs
- One invoicing principle: you only pay for what you use!
With ICS, optimise your resources
Manage until 40% more calls with unchanged workforce
- In case of activity peaks, the queues are hosted on CONSISTENT network in illimited capacity instead of saturating your equipments
- Treat simple requests via self-service applications and dedicate your agents to the most complex or high added-value requests such as commerce
- Benefit from a routing of multiple-site transparent calls (telecommuting, external service providers, agencies and multiple-sites)