White Label
CCaaS Solutions

Consistent helps small and medium European companies to improve their customer experience by providing flexible and reliable Contact Centre as a Service (CCaaS) solutions.

White Label
CCaaS Solutions

Consistent helps small and medium European companies to improve their customer experience by providing flexible and reliable Contact Centre as a Service (CCaaS) solutions.

White Label
CCaaS Solutions

Consistent helps small and medium European companies to improve their customer experience by providing flexible and reliable Contact Centre as a Service (CCaaS) solutions.

Access Solution - Easy to deploy & use

Consistent Call Suite

account_tree
account_tree

Call Flow

Routing & IVR. Advanced incoming communications routing and voice portal functionalities including user-friendly IVR builder, CRM integration, DTMF & automatic speech recognition, database interaction, e-mail & SMS gateway and more.
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Basic Features

  • User-friendly IVR builder
  • Voice playback
  • DTMF capture
  • Calendar management
  • Queue management
  • Cloud based call queuing
  • Call transfer
  • Multiple language support
  • Pre and post contact alerts
  • Load balancing and overflow
  • Call limiter
  • Whitelist & blacklist
  • SMS and e-mail notifications
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Advanced Features

  • Voice synthesis
  • Speech Recognition (ASR)
  • Call Bot
  • Contextual data referral
  • Call cost announcement
  • Call recording
  • VIP services
  • Voice to Mail services
  • Fax to e-mail
  • Post call surveys
  • Internal/external DB lookup
  • Web call back
  • Flash message
insights

Analytics features

  • User defined KPIs
  • CSV & PDF exports
  • Custom data exports
  • Web interfaces
cloud
cloud

Call Contact

Cloud Contact Centre. Distribute multi-channel customer interactions (ACD) to agents within a dedicated or virtual team. Control, optimise and manage effectively your call centre.
100 % cloud and infrastructure independent.
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Queues Features

  • Priority call setting
  • External integrations
  • Database lookup
  • Overflows configuration
  • Customized audio creation
  • Estimated waiting time
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Agents & Supervisor Features

  • Web-based interface
  • Call any device with a DDI
  • Skills based routing
  • Multiple language support
  • Agent activity monitoring
  • Queue management
  • Skills overflow
  • Alarm Thresholds
  • Discreet listening
  • Voice, chat & e-mail channels
  • Post call qualification
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Services Features

  • Automatic Speech Reco.
  • Voice Synthesis Engine
  • Text To Speech Engine
  • Voice To Mail services
  • Calendar Management
  • CRM Integration
insights

Analytics features

  • User defined KPIs
  • CSV & PDF exports
  • Custom data exports
  • Web interfaces

Voice Services

As a telecom operator Consistent also provides services on SIP trunking, phone numbers provisionning and management.
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Intelligent / business numbers

  • Geographic or non-geographic numbers
  • Free, Shared Cost or Premium numbers
  • Unique or multiple entry points
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Telecom Services

  • Call collection management
  • SIP trunking, Translate call plan
  • Disaster Recovery Plan (DRP) management
Become Consistent's partner

Partner Program

Improve the customer experience of your clients or your company with our CCaaS white label solutions

We have different levels of partnerships adapted to your business : from simple sales commissions program to fully integrated and branded services with your colours including pre-sales support, functional and incident support, branded softwre interfaces and documentation, biling...

Get in touch with our sales team to find the program that best fits your needs and interests.
some reasons

Why Choose Us

01

White Label Expertise

Consistent provides white label user interfaces, documentation and support services since 2003.

02

100 % Cloud Solutions

Ready to use CCaaS solutions in the cloud without any hardware installation.

03

Ultra Fast Deployment

Consistent's solutions are easy to setup and to interface. Get deployed in days, not weeks.

04

Infrastructure-Independent

Independent of the customer's infrastructure: network, telephony and UC solution, CRM…

05

Remote Work Ready

Adapted to agents, supervisors or administrators working from their home.

06

Technical Support

Rely on our 24/7 multichannel & multilingual functional and incident support.

07

Marketing Support

Get white label datasheets and product presentations from our marketing team.

08

Pre-sales Support

Get help from our experts team to find the most suitable solution for the customer.

09

Third Party Billing

Bill third-parties on behalf of clients for any charges on any services.

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Active Users

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Active Customers

Customer overview

Locations & Industries

France

Italy

Spain

United Kingdom

Portugal

Germany

Swiss

Belgium

Netherlands

Sweden

Austria

More to come

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Car rental

electrical_services

Utilities

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Industries

euro

Banking

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Media

shopping_cart

E-commerce
Web Call Tracking

storefront

Retail

flight

Travel

hotel

Tourism

umbrella

Insurance

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Healthcare

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Outsourcing

Customer Satisfaction

Our Customers are satisfied!

98 % of our customers rate the quality of our support as “Good” or “Excellent”

Annual survey conducted in December 2020

Success Stories

Logo Colt

Colt, a global provider of enterprise networking and voice services, has relied on the Consistent team for more than 15 years, particularly for its fast deployments and quality support.

Logo Digicall

Expert in customer relations, digicall develops and markets innovative customer relations solutions. Digicall uses Consistent technology for its cloud-based contact centre solutions.

Logo Keyyo

The French operator Keyyo, expert in internet solutions and business telephony for SMEs and a subsidiary of Bouygues Telecom since 2019, is offering its customers its Keyyo Contact Center offer based on Consistent technology.

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