with Italy and Spain
& chat channels available
Consistent helps small and medium European companies to improve their customer experience by providing flexible and reliable white label Contact Centre as a Service (CCaaS) solutions.
Consistent is a subsidiary of Interactiv-group, a 120+ employee telecom group specialising in customer relationship and digital interactions. Our services are available in France, Italy, Spain, Portugal, Switzerland, Sweden, Belgium, Netherlands, United Kingdom and Germany. We have offices in Paris, Perpignan, Milan, Madrid, and London.
Consistent was founded in Paris in 2003 and pioneered cloud-based call centre solutions with a user-friendly IVR builder. Our solutions offer non-expert users to modify their services on the fly.
We have 18 years of experience in providing CCaaS to a wide range of companies in multiple verticals including banking, housing, utilities, media, e-commerce, retail, travel & tourism, insurance, and healthcare.
We are expert in white label products and services. Our customers get branded software interfaces and documentation but also branded support from our expert team during every phase of their project: from pre-sales support (datasheets, sales team extranet, sales agents training, videos, products demonstrations…) to 24/7 multichannel and multilingual incident support including functional support for service evolutions. We also provide third party billing.
Our products cover all the CCaaS functionalities you may need and use the latest technologies: advanced IVR and ACD, analytics, speech recognition (keywords or natural language with AI), speech synthesis, web call tracking, post call surveys, omnichannel interaction management… All our products are 100 % cloud-based, easy to use and deploy and remote work ready.
Additional services such as SIP trunking, DRP management, and intelligent / business numbers including geographic, non-geographic, freephone, shared cost or premium are available.
We have different levels of partnerships adapted to your business: from simple sales commissions programs to fully integrated and branded services including pre-sales support, functional and incident support, branded software interfaces and documentation.
Get in touch with our sales team or ask for a demo of our products.